After Sales Support

Our clients are extremely important to us, and we provide support from the beginning of the project to the aftercare and servicing. We believe that it is valuable for all boiler users to understand the technology, how to maintain it and how to earn the best income possible.

Biomass boilers are complex pieces of equipment which require specialist knowledge - getting a boiler serviced by an engineer without specialist training could result in damage or inefficient combustion. We always advocate high levels of care for your boiler, and provided it is suitably serviced and maintained, it will usually remain trouble free.

Service Contracts

Rural Energy recommends that a boiler is checked twice a year by one of our specially Herz trained engineers. This will ensure that the combustion can be checked to ensure equipment performance is continually optimized.

• Includes 2 visits/yr
• A generous discount on spare parts
• Priority given on technical support and breakdowns
• Can be renewed annually or contracted as often as you require

To that end, we offer service contracts to all of our clients and to other boiler owners for whom we have not installed boilers. With ten years of expertise, Rural Energy are the ideal candidates to service your boiler, as we have contracts with hundreds of boiler owners. Our service contracts can be adapted to your needs and ensures the maintenance of your boiler by our in-house trained engineers. These contracts provide a standard level of service, but can also come with several ‘bolt-on’ options for a uniquely tailored package.

Evidence of a suitably maintained system is a requirement for eligibility under the Renewable Heat Incentive so it is essential that you must consider this if you want to earn the generous government rebate.

Benefits of support contract include :

• National coverage of trained service engineers, carrying spares with them to deal with most breakdown scenarios
• Spare parts
• Comprehensive stock of spare parts held in our Leicestershire warehouse for all Herz boilers
• Next day delivery service on spare parts
• Reconditioned parts offered where possible

These contracts provide a standard level of service, but can also come with several ‘bolt-on’ options for a uniquely tailored package. Evidence of a suitably maintained system is a requirement for eligibility under the Renewable Heat Incentive. Rural Energy can advise on ensuring eligibility under this scheme and also assist with the application process to Ofgem, who will be running the scheme.

Renewable Heat Incentive Application

Evidence of a suitably maintained system is a requirement for eligibility under the Renewable Heat Incentive so it is essential that you must consider this if you want to earn the generous government rebate. Rural Energy can advise on ensuring eligibility under this scheme and also assist with the application process to Ofgem, who will be running the scheme. To find out more about the Renewable Heat Incentive and how to qualify, please read here.

Telephone Support

To request a service call, contact us to discuss on 0203 189 0676.

In the unfortunate event of a breakdown Rural Energy offer telephone support during normal office hours to diagnose a fault and aim to respond to all customers the same day. Customers with service contracts are given priority and we aim to respond within 2 hours.

If a site visit is required, Rural Energy can send out a site engineer, and we will do everything possible to get a boiler operational as quickly as possible.

Staff Training

Our clients often inquire as to whether we offer training of their renewable systems for their staff. Myriad CEG offer training sessions upon request, lead by one of our renewable energy experts from solar, biomass, heat pumps or wind according to your requirements or interest. We are also able to offer informational seminars about the benefits of renewable energy. If you wish to know more about this and set up a renewable training session, email info@myriadceg.com to find out more.